For the benefit of our customers

For the benefit of our customers

An annual financial report like the one that PALFINGER presented last week is far more than just a review. It provides information about what customers, partners, and operators can expect from the Group, and underlines how much PALFINGER values and appreciates the successful partnership with them.  

A major performance

PALFINGER has 33 production and assembly plants in 32 countries across Europe, North and South America, the CIS and Asia. Allied to this is a tightly knit network of 5,000 service centers in 130 countries. That is a major performance– and a strong statement. Thanks to this network and extensive communication with our clients, we possess excellent knowledge of the circumstances in each area.  PALFINGER is therefore able to respond better to specific customer needs and challenges on-site and to develop the best possible solution.

A great success

In order to build on this strength, we implemented the GLOBAL PALFINGER ORGANIZATION (GPO) in 2019 which has both internal and external impact. Broadly speaking, we are pooling areas of expertise and ensuring an efficient flow of communication across all areas. We are breaking down internal silos and guaranteeing that knowledge and expertise are swiftly brought to bear where they are needed – in production, in support, at our customers’ premises.

Moreover, the GPO contributes to the optimum utilization of our existing production capacities in order to avoid supply bottlenecks and minimize waiting times. All of this is for the benefit of our customers, of course.

A promise for the future

This new organizational structure also enables PALFINGER to focus even more on extending its position as a global technology leader for lifting solutions. This will allow it to develop and offer solutions that are at the forefront economically and ecologically, in matters of energy efficiency, carbon neutrality, the product lifecycle and the possibilities of digitalization. All for the direct benefit of our customers and partners. Outstanding results like those achieved by PALFINGER in 2019 provide the best foundation for upcoming challenges.

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